Swindon Borough Council is asking Swindon residents to ‘help us to help you’ by completing the annual Resident Survey.
The survey questions cover a range of issues, including resident satisfaction with how the council operates, trust in the council and the perceived value for money it offers, perceptions of community safety and satisfaction with specific council-run services.
The results from last year’s survey informed the final Swindon Plan agreed by the Council last month, with an overview of some of the headline results included in the final published document. The 2023 survey results were also discussed with residents as part of the borough-wide ‘Let’s talk Swindon’ public engagement events held at the start of 2024.
Running from 12 August to 01 September 2024, this year’s survey is available online at www.swindon.gov.uk/survey
Residents unable to complete the survey online can contact Customer Services team on 01793 445500 to request a paper copy to be posted to them. Customer Services can also offer assistance to complete the survey with residents over the phone.
Residents can also visit any of Swindon’s five core libraries (Central, Highworth, Park, North and West Swindon) to fill in the survey or request a paper copy. The survey takes about 10 minutes to complete with all responses remaining anonymous.
A random sample of 7,000 households, selected to ensure each ward is proportionately represented, will receive a letter inviting them to participate in the survey.
The final results will be presented to the Council’s Cabinet later this year and used to inform future service priorities and the ongoing delivery of the Swindon Plan.
Councillor Jim Robbins, Leader of the Council said: “The Council exists to serve residents and Swindon, so it’s critical that we seek residents’ views on what we’re doing well and what we could be doing better.
The annual survey is one way to help us to do that, which saw over 3,200 residents take part last year. This input helped shape the recently finalised Swindon Plan that sets out our long-term priorities to build a fairer, better and greener Swindon.
Councils across the country continue to face significant financial pressures, which mean some services are no longer delivered at the same level as in the past. The results of the resident survey will help inform decisions about how we use our finite resources, at a time when over 80 per cent of the Council’s budget is spent on social care provision to children and adults.
Residents can ‘help us to help you’ by taking 10 minutes to complete the survey